Launched in 2006, Group is a UK-based bank management, recoveries direction, and business process outsourcing company working in both the B2C markets with offices in Glasgow and Stratford-upon-Avon. Its focus is on realizing its clients' requirements and delivering innovative solutions that help build triumph both for them and for their customers.
Now employs over 220 FTE having a capacity to expand to 330 FTE across all its extensive sites in Glasgow and Stratford upon Avon to accommodate additional capacity.
Widely considered a pioneer when it comes to creation and the use of new technologies has established itself as a market leader whilst maintaining its independence from bigger less agile competitors. Since the businesses launching back in 2008 and its staff have won lots of high profile business awards includingthe best utilization of technology for its self service client portal WeWantToSayYes.co.uk and again in 2016 for its own voice recognition dialler platform, in addition to being recognised for innovative use of technologies is thus far the sole DCA to have won both best consumer and finest commercial DCA.
Broad industry appeal, works with a variety of customers from lots of distinct sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we are able to work seamlessly throughout these businesses due Look At This to our advanced on boarding processes that are intended to facilitate a thorough comprehension of our customers business prior to beginning work together.
When you operate without a taken for granted, we have some time to get to understand you and your customers, the approach we devise for you is particular to your business needs and evolves together with our venture.
Customer support, has worked with the belief that irrespective of the current situation a customer finds themselves dealing with, so that they can be and will always remain a valued client of their clients, this ethos means that works with its clients across a range of debt kinds and era. As well as working with clients on overdue arrears and elderly debt accounts also works with a number of customers at very early phase arrears, often at a white tag capacity representing and carrying the name of a number of the UK's biggest names.
Investing in our people, we are a professional services company focusing on a very significant set of standards which are regulated by the Financial Conduct Authority, and also as part of the highly regarded Credit Services Association we are dedicated to ensuring that all of our people work to the very highest of standards. Development and training play an integral part in the working lives of employees at all levels, Training does not finish once induction is finished but is ever present throughout the working environment.
Quality assurance plays a key function in all that we do at; QA touches all parts of our business enterprise and is coated Confessions of a debt collector [Video] - Yahoo Finance with our line of defence and backed up via our very own internal audit team and different compliance capabilities.
Groups senior management team consists of a number of the most experienced and well recognized professionals in the market, with more than a 150 years combined experience in the world of financials.